All other costs laid out below simply cover the value of what we stand to lose if an item is returned for any other reason and result in no profit to ourselves.
#Hestia fireside design free#
Items delivered damaged can also be repaired or replaced free of charge, so long as the damage is reported within 2 working days. Remember that items reported as faulty within 14 days of delivery will be collected and then refunded or replaced at your request free of charge. We've laid out every potential cost below, so you know exactly what you'll be paying if you want to return something. We pride ourselves on being one of the most transparent companies in our industry when it comes to return costs. Are there any fees for cancelling or returning an order? We can normally give you a bulk discount for multiple items or quantities, just give us a ring!ġ4 days from the day you took delivery. You can also order VAT-exempt with us over the phone, on 08000 23 23 35 or have a chat with us if you are not sure.
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All you need to do is sign our declaration when you create your account through checkout, and your order will be marked as VAT exempt. Can I purchase VAT Exempt?Īs long as the person you are buying for (can be yourself, as well as anyone else) has a long-term illness or disability, yes. Orders can be placed online via our website, by purchase order to or by callling us on Freephone 08000 23 23 35. Our site runs on industry-standard HTTPS encryption, and we only use the safest gateways to process your card payments online, such as Stripe and PayPal.
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What if I haven't received my item?ĩ9% of the time, courier deliveries happen without a hitch but if you do end up not receiving your item, just give us a call - We will replace or fully refund and order that does not get delivered, regardless of when the order was placed. Tracking information will be emailed to you automatically once your item(s) have shipped. We will then prepare your order when it arrives with us the next working day, and give you a ring to arrange a delivery date, which can be as soon as the next working day. Large items such as mobility scooters and riser-recliner chairs are generally held in GB warehouses by our manufacturers and are dispatched to us the same day if ordered before 2pm. Most items under £150 value are held in fulfillment centers around Great Britain and are dispatched within 1 working day with 48hr delivery. Please note that our engineer services such as home delivery, setup, demonstration, call-out repairs and servicing are only available on the English and Scottish and Welsh mainland. Deliveries to Northern Ireland and all outlying islands such as the Isle of man will incur additional charges and may not be possible depending on the item, so if you are living on an outlying island or in NI, and in any doubt, please call us on 08000 23 23 35. Our free or premium paid delivery services cover England, Scotland & Wales. We will apply restocking fees for items reported as transit-damaged more than 2 working days after delivery. Please note that if your parcel is visibly damaged you should please refuse delivery, or if this is not possible, ensure you contact us within 2 working days of receipt.Please contact us if you require a quote. International delivery: We can generally ship most products worldwide.If you don't see the delivery option you need at checkout for something, please reach out to us - we may still be able to accommodate you.
#Hestia fireside design for free#
#Hestia fireside design full#
If you need help getting the item inside your home and/or want a demonstration and the packaging removed, you should not select this option, and instead opt for the full engineer home set-up service at checkout for £95. Choosing this option means we will build your scooter or powerchair fully before dispatch, so all you have to do when you receive it is turn the key and roll it off the pallet.
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NEW - Ready to Drive: A unique offering that bridges the gap for those that don't want to wait 2 weeks for the engineer white glove service, but still want the item 'ready to use' when they receive it.Secure 2hr time-slot kerbside pallet delivery: Free.Mobility equipment such as scooters, powerchairs, riser recliners and beds benefit from the following delivery options: Additional delivery options available at checkout are as follows: Equipment Deliveries: All of our products benefit from free 2-3 day standard delivery.